The platform behind AI that does the work.
KAIgentics is an agentic AI platform built only for financial institutions. It moves you from AI that answers questions to AI that executes banking work, safely, inside your own systems, with full visibility into every decision it makes.
Banking native, governed, and grounded in your own content.
Not a chatbot bolted onto banking.
Most AI platforms are built for everyone, then adapted for banks afterward. KAIgentics was designed from the ground up around how financial institutions actually operate, the data, the policies, the customer and member interactions, the staff workflows, and the governance that regulated institutions require. The result is a platform that deploys faster, needs less customization, and holds up under the scrutiny risk and compliance teams bring.
Banking native.
Built for financial services from day one, not retrofitted.
Agentic, not just conversational.
Specialized agents take real actions within defined limits, not only answer questions.
Governed in the response path.
Policy checks run before and after every response, as core behavior, not an add-on.
Four layers working as one.
Every interaction flows through the same governed path, so the answer a customer or member receives reflects your real policies and real account state, not statistical guesswork.
Channels and deployment patterns
Where customers, members, and staff meet the agent: web, voice, embedded apps, and internal tools.
Orchestration layer
Routes each request by intent, policy, and trust level. Keeps context across agent handoffs. Logs every action for full auditability.
Specialized agents
Purpose-built agents for distinct jobs: customer experience, knowledge, compliance, and operations, plus custom agents for your unique workflows. Pre-processing handles entity resolution, intent detection, and user verification. Post-processing checks fact adherence, accuracy, and catches hallucinations before a response is delivered.
Knowledge and grounding
Your institutional content is ingested and curated into knowledge hubs. For your most critical questions, pricing, policy, compliance language, you can define exact answers that are returned deterministically, with no model interpretation.
Model layer
Model agnostic. Combine a banking-tuned model with leading partner models under Kasisto guardrails, with intelligent routing so each request uses the right engine. Bring your own model where you prefer.
Wrapping all of it: every decision is logged with its inputs, outputs, and rationale, so you can defend any conversation a regulator asks about.
One platform, many front doors.
Start with one use case and expand. The same governed platform powers each surface.
Public web chat.
Answer anyone on your website, no login required.
Authenticated web chat.
Personalized, account-aware help behind your login.
Public phone agent.
A branded voice assistant for general inbound calls.
Authenticated phone agent.
Verified, account-specific service over the phone.
Live agent assist.
Real-time suggestions and answers for your contact center staff.
Employee knowledge assist.
Instant, grounded answers to staff policy and procedure questions.
Internal operations.
Automate multi-step back-office work with a full audit trail.
What changes for your people and your customers.
Of inbound inquiries resolved by the agent, freeing your team for higher-value work.
Faster, on-policy answers across web and voice at any hour.
Assist and knowledge tools expand what frontline staff can handle, with less ramp time.
Contained volume and automated steps reduce cost and queue pressure.
Deterministic answers for critical topics, with hallucination checks on every response.
Full logging and policy enforcement give risk and compliance teams the visibility they need.
Designed for the institutions that cannot get this wrong.
KAIgentics enforces your policy before a response goes out and reviews it after. Agents use the same role-based access controls as your people, with no super-user shortcuts. Every action is logged with timestamps, inputs, outputs, and rationale. This is what makes the difference between an AI demo and an AI you can put in front of customers and members.
See it on your own products.
Ask the agent anything you would expect your customers or members to ask, or book time to see KAIgentics grounded in your real content, policies, and brand voice.